Last updated: 4 February 2026

Palette to Purpose respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit or make a purchase from our website.

Information We Collect

When you visit our website or place an order, we may collect personal information such as your name, email address, phone number, billing address, shipping address, and payment details. We also collect basic technical information like IP address, browser type, device information, and how you interact with our site.

This information helps us process orders, provide customer support, and improve your experience.

How We Use Your Information

We use your personal information to process and deliver orders, communicate with you about purchases or enquiries, provide customer support, send important service updates, and improve our website and services.

With your consent, we may also use your email address to send updates, promotions, or product announcements. You can opt out of marketing emails at any time.

Payments and Security

Payments made through our website are processed securely using trusted third-party payment providers. We do not store or have direct access to your full payment details.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure by using secure systems and processes.

Sharing Your Information

We only share your personal information with service providers when it’s necessary to operate our business. This may include payment processors, shipping partners, website hosting providers, and analytics services.

Your information is never sold, rented, or traded to third parties for marketing purposes.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, understand how visitors use the site, and enhance overall performance. Cookies may collect anonymous data such as pages visited, time spent on the site, and device type.

You can manage or disable cookies through your browser settings, though some features of the website may not function correctly as a result.

Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you and to ask for corrections if the information is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details provided on our website.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Third-Party Services

Our website may use third-party tools or services to support ecommerce functionality, analytics, or marketing. These services have their own privacy practices, and we encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the details provided on our website.